Elements and Performance Criteria
- Plan to meet internal and external customer requirements
- Ensure delivery of quality products/services
- Monitor, adjust and report customer service
- The organisation's systems and technology are used to monitor progress in achieving product/service targets and standards
- Customer feedback is sought and used to improve the provision of products/services
- Resources are used effectively to provide quality products/services to customers
- Decisions to overcome problems and adjust products/services are taken in consultation with designated individuals/groups
- Records, reports and recommendations are managed within the organisation's systems and processes